Can I examine the lots before or during the auction?
Yes. You will find all the information in the catalogues of each auction, as well as by accessing the auctions posted on our website. You will see the viewing dates to examine the lots in our offices, whether the auction is public or exclusively online. On the day of the auction, as an exceptional case, you may do so with prior authorization.
How and can I register as new customer?
Click on Sign up button located at the top right of the website. The instructions are very simple, do not forget to enter all the mandatory data. Once you have finished, you will be registered and you will have an account with Casa de Subastas de Madrid.
How can I know if my lot has been sold at auction?
1 - At the end of the auction we will send you an email informing you of the auction results
2 - You can see what it is happening during the auction, coming to the saleroom, following it online or checking the results on the website at the end of the auction
What is Casa de Subastas de Madrid?
Casa de Subastas de Madrid is an auction house, reference in the international market in the sale of stamps, covers and postal history, coins and banknotes.
Our clients always get the most value possible from the pieces that they include for sale in our auctions as they have access to an international community of more than 100 countries.
Who is in charge of transporting the articles to our offices?
There are three options:
1 - Bring your items to our offices yourself.
2 - Casa de Subastas de Madrid organizes the transporting of lots. If they are very bulky, we will provide a witten estimate.
3 - We advise and provide our clients contact information of a specialized transportation company so that you can organize it directly with them.
Our main aim
Our primary goal is to facilitate access to the fascinating world of collecting to any interested person.
How can I change my username?
Your username is your email address, so you cannot change it. You can create a new account with another email address and, therefore, another user.
What does maximum bid mean?
It is the highest price you are willing to pay for a lot. Our system will automatically defend your bid up to the amount you have indicated in your order.
How to log in
Click the Log in button located at the top right of the website. Then, enter your email and your password. Remember that the password created will always be the same for all auctions and each time you want to enter as a registered user on our website.
how long do I have to pickup my lots without penalty?
At the end of the auction, we will notify you of your lots can be collected. After 15 days of said notification, Casa de Subastas de Madrid will charge €5 plus VAT, weekly. After 6 months, we will put the lots up for sale again. If your items are finally sold, Soler y Llach Auctions will pay you the corresponding balance, deducting the agreed commission plus the charge per day elapsed.
What is an export permit?
It is a Public Administration document provided by the Spanish Ministry of Culture that authorizes the right to export an article to a specific country. It is required a copy of the passport and your full address to process this document.
Where do I send my items?
To Casa de Subastas de Madrid, our offices are located in c/ Esparteros 1, 2d floor, 28012 Madrid (España).
How can I cancel my account?
Please send a message to our Costumer Service Department through our Contact page, YOUR ACCOUNT WILL BE IMMEDIATELY CANCELLED
What makes us distinctive?
* Mixed business model: online and face-to-face auctions, and direct sales.
* The good description of the lots by our experts and presented in well-published catalogues with international distribution.
* Auctions of reference for the spanish collectors and from all over the world.
* The best personalized attention from our team.
* Consultation and advice provided by our experts.
How to contact us
Calling us at +34 915 216 568, filling out the form through the Contact page on our website, making your query by email to [email protected]
, or visiting us at our offices at Calle Esparteros 1, 2d floor, 28012 Madrid (Spain)
Why my account is blocked and I can't bidding?
There are different reasons. If you are a new user, we may still be missing referrals to accept your bids. If you are a regular user, you may have a pending payment. In order to help you and solve it, go to Contact page and send a message to our Customer Service department.
Do I need a tax registration number to sell at Casa de Subastas de Madrid?
If you are an individual you do not need CIF. With your ID, NIE or passport is enough.
If you want an invoice to company's name, you must provide the following information:
* NIF, VAT number or Business number registration.
* Deed of powers or documentation that proves that you can act on behalf of it.
I can't Log in. What can I do?
The problem may be that...
* You have not registered yet and do not have an active user. You can only log in if you have one.
* Our system does not recognize the password. Please note that the password is case sensitive.
* You have caps lock on.
* If it is none of these, go to Contact section of our website and send a message to the Customer Service department.
Error message when registering: "Your email address already exists"
* You may have already created an account at some time in the past. The system only allows one account per email address.
* We recommend that you go to Log in, enter your email address and click on "Forgot password?"
* The system will send you an email with instructions to create a new password.
Which lots require an export permit?
The lots that need an export permit to leave Spanish territory are those that correspond to cultural property that are more than one hundred years old.
Someone hacked my account. What should I do?
If you suspect that someone has accessed to your account, you should notify Casa de Subastas de Madrid immediately. Contact us sending a message to the Customer Service department.
You must also take effective measures to protect your account, such as changing your password. If fraud has been committed, you must report it to the police. Please send us a copy of the police report within a maximum period of 7 working days.
However, we remind you that it is very important that you never provide your account details to anyone. You are responsible for managing your account.
What is VEGAP?
VEGAP is the organization that manages the copyrights of painters, sculptors, photographers, illustrators, designers,... all visual creators. It manages copyrights that apply up to 70 years after the artist's death and is collected by the artist's family. It is only charged for lots that are sold at a price equal to or greater than €1,200. The amount to be paid is the lot's owner responsibility.
Can I change the holder of the invoice?
Yes, you must send a request by email to [email protected]
indicating who is the new holder of the invoice and attaching the identification or ID of both. If you want to do it in person, the two holders must come or bring a written authorization with the identifications or ID.
What inherent expenses are there if a lot included at auction is withdrawn?
The consigner commited not to withdraw the lots in auction by contract. Otherwise, Soler y Llach Auctions has the right to receive the 20% of the Minimum Sale Price plus additional expenses from the consigner for all damages. As long as these amounts are not paid, we will have the right to retain the lot and to initiate the corresponding legal actions.
Does my bid include VAT?
The amount of the bid does not include VAT, or commission, or other possible associated expenses. The final price on the invoice is the award price plus VAT and shipping costs.
Is there a history of bids?
Yes, for lots that are being auctioned. Located at the bottom of the bidding scale, in the sheet for each lot. You can also check the starting price of a lot and its hammer price in the section Prices Realised on our website.
How can I bid?
1 - In person. In our public auctions you can bid directly in the saleroom in our offices.
2 - Online. You will need to register only once and you will be able to participate in our auctions and place your bids.
3 - Email.You can send an email with the auction, lot numbers and your bids to [email protected]
4 - Telephone. Call 34 932 018 733, provide the lots and two telephone numbers to reach you. We will contact you at the time the lots will be auctioned.
5 - Bid form. You can fill a bid form with your bids and your personal data and bring it to our offices or send it by fax or regular mail.
Why I cannot bid?
Please check that you are Registered and you have Logged in. If the issue is not resolve, go to Contact and you may send a message to our Customer Service.
Why my bid has not accepted?
Remember you must click on PLACE BID button after write a quantity so the system register your bid
On the other hand, your account may be locked for some reason. In that case, please go to Contact and send a message to the Customer Service department.
How can I know if I win the lot?
1 - You will receive an email
2 - You can check the History of bids, at the bottom of the bidding scale.
3 - On My Account, click on My awards or My Bids.
Which is the bidding scale?
Up to 50 €...............................................................2 €
From 51 € to 100 €................................................5 €
From 101 € to 300 €............................................10 €
From 301 € to 600 €............................................20 €
From 601 € to 1.000 €.........................................30 €
From 1.001 € to 2.000 €.....................................50 €
From 2.001 € to 5.000€....................................100 €
From 5.000...........................................minimum 5%